Nordea Finland wins 1st place in customer satisfaction

Markets

Article by: Nordea Markets

The annual Prospera research has rewarded Nordea Markets Finland three 1st place rankings and one shared 1st place in customer satisfaction.

We are here to give our customers the best service and to make them happy. With that in mind, we are happy to share these great results with you; the annual Prospera research has rewarded Nordea Markets Finland three 1st place rankings and one shared 1st place in customer satisfaction. The main key to the success: collaboration say colleagues involved unanimously.

The 1st position was given in Domestic Finnish Credit Bonds, Nordic Credit Bonds, and Interest Rates Swaps.

The shared 1st position was given in Government Securities.

From Credit Sales, Elina Kalatie believes that the close collaboration across our organisation empowered us to become an important speaking partner, enabled to offer value-added services to our clients: “Nordea climbing up to no. 1 in both Finnish and Nordic credits in Finland is due to hard work in combining the leading primary deal offering, strong research and consistent secondary pricing,” Elina concludes.

Being close to our customers, and really listening to and interacting with our speaking partners helps us know their strategic next steps or future challenges. “That close relationship enables us to deliver high added-value in our advisory. We can then have honest and open discussions, focusing on relevant topics for the customers,” Jari Liede, Risk Advisory, says.

This is our first time to win the Prospera survey in all these categories at the same time, and let us make sure it’s not the last. This recognition shows that we are well on our way, delivering great customer experiences. This award is a testament to our goals and endeavours – and a well-earned acknowledgement.

We humbly thank all our customers. Working closely with them has enabled us to reach this placement.

The Prospera research evaluate companies’ overall performance regarding perceived quality, client demands and competitive performance in a wide number of aspects. The results are processed and presented as rankings offering comprehensive, relevant and up to date market intelligence.

Read more about the award and research at Prospera and on their LinkedIn site.

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